arvato CRM Solutions

Our Company

arvato is one of the world’s leading international service providers. For over 50 years, we have helped organizations to succeed, whether that is about engaging customers, streamlining operations or expanding into new markets. We deliver services ranging from customer relationship management and digital marketing to financial services, supply chain management and IT services.

Wholly owned by Bertelsmann, arvato employs over 70,000 people in more than 40 countries. The sheer scale and diversity of our services helped us to achieve revenues of €4.6bn in 2014.

Our Approach

We put our clients’ customers first. At arvato our ambitions go far beyond making our clients’ customers happy. We aim to turn them into ambassadors. People whose actions and recommendations boost our clients’ balance sheet, reputation or growth; helping organizations to be successful however they measure it.

We are built for good business. We believe in creating sleek business processes built on smart technology that are efficient, save our clients’ money and – most importantly – exceed their customers’ expectations. We take the administrative and logistical pressure off organisations so they can get on with what they do best.

We collaborate with leading institutions in business and academia to operate, manage and transform CRM. Our partnership with ERCIS is proven and growing.

arvato CRM Solutions is Advisory Board Member since 2015.

Research Topics

Customer Experience Management; Omni-channel CRM; Big Data; CRM Analytics

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