As organisations face increasing volatile changing global markets, the rapid development of software, and advances in technologies, dynamic practices and processes has become vital. Lero @ NUI Galway work at the cutting edge of software development and management, providing unique insights that impact the performance of organisations, while also setting the academic research agenda in the area.
National University of Ireland, Galway
Tallinn University of Technology
Wroclaw University of Science and Technology
Wroclaw University of Science and Technology (WUST) is a public institution founded in 1945, but its academic legacy dates back to the Lviv University when King John II Casimir of Poland in 1661 issued the diploma granting the city's Jesuit Collegium. Now WUST belongs to the best universities in Poland – over 32 000 students study here under the guidance of around 2 000 academic teachers, at 16 faculties. Recently, the position in the research and teaching field places WUST among the best four universities in Poland.
Data Management and Data Analytics are of huge importance to Business Process Outsourcing Providers in Customer Relationship Management (CRM) in order to offer tailor-made CRM Solutions to their business clients during presales, sales and aftersales. These solutions support business clients to improve their internal processes, as well as their customer service in a variety of communication channels (including e-mail, chat, social media, private messages, etc.) to reach out to end customers in an efficient way.