University of Tartu

ERCIS Headquarters

Center of IT Impact Studies is an integrated teaching and research center at the Johan Skytte Institute of Political Studies of the University of Tartu, Estonia, founded in 2015. The core idea of this center is to use big data generated by various Estonian public e-services (like internet voting, mobile parking, e-health, digital ID, e-residency, etc) to estimate the impact those services have economically, politically and socially.

Wroclaw University of Science and Technology

ERCIS Headquarters

Wroclaw University of Science and Technology (WUST) is a public institution founded in 1945, but its academic legacy dates back to the Lviv University when King John II Casimir of Poland in 1661 issued the diploma granting the city's Jesuit Collegium. Now WUST belongs to the best universities in Poland – over 32 000 students study here under the guidance of around 2 000 academic teachers, at 16 faculties. Recently, the position in the research and teaching field places WUST among the best four universities in Poland.

 

Challenges of Data Management and Analytics in Omni-Channel CRM

Data Management and Data Analytics are of huge importance to Business Process Outsourcing Providers in Customer Relationship Management (CRM) in order to offer tailor-made CRM Solutions to their business clients during presales, sales and aftersales. These solutions support business clients to improve their internal processes, as well as their customer service in a variety of communication channels (including e-mail, chat, social media, private messages, etc.) to reach out to end customers in an efficient way.

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A Data Model Inference Algorithm for Schemaless Process Modeling

Mobile devices have become ubiquitous not only in the consumer domain but also support the digitalization of business operations though business apps. Many frameworks for programming cross-platform apps have been proposed, but only few modeling approaches exist that focus on platform-agnostic representations of mobile apps. In addition, app development activities are almost exclusively performed by software developers, while domain experts are rarely involved in the actual app creation beyond requirements engineering phases.

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Technology Selection for Big Data and Analytical Applications

The term Big Data has become pervasive in recent years as smart phones, televisions, washing machines, refrigerators, smart meters, diverse sensors, eyeglasses and even clothes connect to the Internet. However, their generated data is worthless without information retrieval through data analytics. As Big Data is too big for a single person to investigate, appropriate technologies are being used. Unfortunately, there is not one solution but a large variety of different tools, each of them with other functionalities, properties and characteristics.

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