Conceptualizing smart service systems Author(s): Beverungen, DanielMüller, OliverMatzner, MartinMendling, Janvom Brocke, JanYear of Publication: 2019Type of Outlet: JournalName of Outlet: Electronic MarketsURL to Publication: https://link.springer.com/content/pdf/10.1007/s12525-017-0270-5.pdf