Seven Paradoxes of Business Process Management in a Hyper-Connected World

Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes - but also boosts their complexity to a new level. We need to discuss how the BPM disciplinecan find new ways for identifying, analyzing, designing, implementing, executing, andmonitoring business processes. In this research note, we explore selected transformative trends and discuss their impact on current theories and IT artifacts inthe BPM discipline to stimulate transformative thinking and prospective research in our field.

Author(s): 
Beverungen, Daniel
Buijs, Joos
Becker, Jörg
di Ciccio, Claudio
van der Aalst, Will
Bartelheimer, Christian
vom Brocke, Jan
Comuzzi, Marco
Kraume, Karsten
Leopold, Henrik
Matzner, Martin
Mendling, Jan
Ogonek, Nadine
Post, Till
Resinas, Manuel
Revoredo, Kate
del-Rio-Ortega, Adela
la Rosa, Marcello
Santoro, Flavia
Solti, Andreas
Song, Minseok
Stein, Armin
Stierle, Matthias
Wolf, Verena
Year of Publication: 
2020
Type of Outlet: 
Name of Outlet: 
Business & Information Systems Engineering