Heike Trautmann, ERCIS Director, is one of the key supporters of CLAIRE (Confederation of Laboratories for Artificial Intelligence Research in Europe), a new initiative that calls for the development of artificial intelligence that complements, rather than replaces, human intelligence, and that aims to ensure strong support for excellence in AI research in Europe.
In an ever-changing world where customers constantly switch between multiple channels and have an always-on expectation in terms of being heard and answered, both BPO providers and brands must work harder to deliver seamless customer interactions.
Digital must sit at the heart of customer-centricity and customer-first thinking must be aligned across internal stakeholder groups. Whether it’s IT, marketing or operations, all departments need to come together to develop customer journey models.
Machine learning enables syntheses to be planned with unprecedented efficiency
A team of researchers from the University of Duisburg-Essen and the University of Agder won the Best Paper Award of the 51st Hawaii International Conference on System Sciences (HICSS). In their article, the authors address the problem of deciding how
crisis-related information should be published on Facebook to reach as many people as possible. For this, they examine three recent terrorist attacks in Berlin, London and Stockholm. Congratulations!
The 10th edition of the ERCIS Launch Pad took place on December 6, 2017. The finale of this digital ideas competition with seven participating startups and startup intentions lured more than 150 people to the auditorium at the Leonardo Campus of the University of Münster, among them many businessman, entrepreneurs, investors, scientists, and students. The seven pitches in front of audience and expert jury were the focal point of the event.
ECIS without ERCIS participation? Unthinkable. So many people active as track chairs or associate editors! We would like to thank
With the beginning of the academic year 2017/18 our brand new Master’s Programme Public Secor Innovation and E-Governance (PIONEER) gets started. 16 students from 14 nations start studying on E-Government and E-Governance aspects. Doing the first semester in Leuven, the students will come to Muenster in Spring 2018 and continue their studies in Tallinn from late summer 2018 on!
ABOUT PIONEER
On August 7 the first run of the free FutureLearn online course ‘Process mining in healthcare’ started, but you can still join!
Congratulations to professor Heike Trautmann who received the Pascal chair at the Leiden Institute of Advanced Computer Science (LIACS) of the University of Leiden!
LIACS joined the European Research Center for Information Systems last year. We are looking forward to strengthen the ties to our new partner through this great cooperation.