During the winter term 2018/2019, nine Information Systems bachelor students took part in a project seminar with the ERCIS Advisory Board Member LIDL. The goal was to develop an Excel-based tool for calculating a good approximation for the value of datasets with manageable effort. After kickoffs at the university and at LIDL in August and October 2018 with student presentations as well as presentations from different LIDL departments on the topic of Master Data Management, the students started working on the project.

In an ever-changing world where customers constantly switch between multiple channels and have an always-on expectation in terms of being heard and answered, both BPO providers and brands must work harder to deliver seamless customer interactions.

Digital must sit at the heart of customer-centricity and customer-first thinking must be aligned across internal stakeholder groups. Whether it’s IT, marketing or operations, all departments need to come together to develop customer journey models.

A team of researchers from the University of Duisburg-Essen and the University of Agder won the Best Paper Award of the 51st Hawaii International Conference on System Sciences (HICSS). In their article, the authors address the problem of deciding how
crisis-related information should be published on Facebook to reach as many people as possible. For this, they examine three recent terrorist attacks in Berlin, London and Stockholm. Congratulations!