Competence Centers

Competence Centers

As the Information Systems discipline covers a wide range of research topics, the ERCIS tries to focus on several distinct aspects bundled in ERCIS competence centers. Find out about our competence centers and their work.


  • Conceptual Modeling


    Nowadays, conceptual modeling supports a variety of business tasks aimed to improve the productivity of companies among different industries. Conceptual models capture various aspects of a company’s structure and behavior, such as business processes, business data, and organization. By documenting these aspects through diagrammatic representations provided by conceptual models, business analysts can gain a quick overview of how the company works in detail.


    Hence, conceptual models serve not only to document but also to analyze specific aspects of corporate reality to support economic decision-making. For instance, the use of conceptual models supports Business Process Improvement, Benchmarking, Software Customizing, Workflow Management, and Compliance Management. Due to their considerable potential to support decision-making, many companies have created large collections of conceptual models. This makes it difficult for analysts to analyze conceptual models in order to support their business tasks. Hence, the Competence Center of Conceptual Modeling focuses on the development of novel methodologies, providing automatic support for the design and analysis of conceptual models in different business domains.


    Main Topics


    • Model Query Languages
    • Patterns for Query Languages
    • Process Mining
    • Semantic Technologies in Business Process Management
    • Standardization

    Contact


    PD Dr. Patrick Delfmann

    Mail: delfmann@uni-koblenz.de


    Steffen Höhenberger

    Mail: hoehenberger@ercis.de


    Dennis Riehle

    Mail: riehle@ercis.de


    Website


    http://www.conceptual-modeling.org/



  • Crisis Management


    The Competence Center for Crisis Management (C3M), founded in 2013, integrates the research efforts of the ERCIS network in the domain of crisis management and humanitarian logistics. The main objective is to identify relevant challenges and gaps in current practices of humanitarian organizations and to find adequate solutions in the area of information systems and supply chain management research.


    Main Topics


    • Vizualization: The research field visualization elaborates on the modeling of humanitarian supply chains.
    • Analysis: The C3M’s analysis research area concentrates on performance measurement and management.
    • IT Support: In this area basic research is conducted within the development and application if an IT requirements profile.
    • Assessment: The assessment research area focuses the design and development of assessment tools for humanitarian logistics planning that play a particular role in crisis management.
    • Optimization: Referring to the best allocation of resources, the research area on optimization deals with the investigation and adjustment of appropriate operations research approaches for humanitarian logistics.
    • Coordination: The coordination research area is concerned with the governance of ad-hoc networks in crisis management. The development of mechanisms for information sharing and coordination for humanitarian supply chains evaluates for example the governance approaches for ad hoc coordination in the humanitarian context.

    Contact


    Prof. Dr.-Ing. Bernd Hellingrath

    Academic Director

    Mail: bernd.hellingrath@wi.uni-muenster.de


    Adam Widera, M. A.

    Managing Director

    Mail: adam.widera@wi.uni-muenster.de


    Website


    https://crisismanagement.ercis.org



  • E-Government


    The E-Government Competence Center, which was founded in 2004, has a long tradition in process management both within governments as well as between governments and further organizations. Additionally, the research focus of the center considers the relationship between governments and the citizens. Within our research we combine aspects of process management with questions of operating efficiency, related to the front office as well as to the back office of Public Administrations and face these challenges from a conceptual and a technical perspective.


    Main Topics


    • Acceptance and Adoption of eGovernment ICT
    • (Domain Specific) Business Process Management
    • Social Media Research in the field of E-Government
    • Open Government

    Contact


    Prof. Dr. Jörg Becker

    Mail: joerg.becker@ercis.uni-muenster.de


    Prof. Dr. Sara Hofmann

    Mail: sara.hofmann@uni-bremen.de


    Dr. Michael Räckers

    Mail: michael.raeckers@ercis.uni-muenster.de


    Website


    https://www.egov.ercis.org/en



  • Service Science


    The emergence and proliferation of the Service Economy has changed the way in which the creation of value is perceived throughout various industry sectors and societies. Some current manifestations are integrating industrial machinery with customized service offerings (customer solutions, product-service systems), offering aircraft turbines (power by-the-hour) or software applications (as-a-service) without selling physical goods, or providing content on mobile platforms. Theories and artifacts related to service are reflected in the emerging academic discipline of Service Science, Management and Engineering (SSME). Research in SSME is focused on understanding and facilitating the creation of value in service systems, involving interactions of service providers and service customers.


    Website


    https://service.ercis.org/



  • Smarter Work


    The Competence Center Smarter Work (CCSW) was founded to analyze the influence of current technologies on the working environment. The central question of CCSW is: “How can the future workplace be designed by information and communication technologies?” Our findings are generated along with partners from the economy and have a high relevance for the practice. Our research results are merchandised product-oriented and can constitute additional values straightforwardly and transparently. We perceive us as a scientific co-operation partner, who implements established research results as practical solutions. The Competence Center Smarter Work was launched by an initiative of the practice of Siegfried Schallenmüller, Prof. Dr. Stefan Klein and has grown into a wide cooperation network.


    Main Topics


    • Mobile Enterprise
    • Social Media Governance
    • Social Media Analytics
    • Unified Communication and Collaboration

    Contact


    Prof. Dr. Stefan Klein

    Academic Director

    Mail: klein@smarter-work.de


    Sigried Schallenmüller

    Head of Advisory Board

    Mail: schallenmueller@smarter-work.de


    Website


    www.smarter-work.de