We have serveral fruitful cooperations with our advisory board members.
ERCIS Omni-Channel Lab powered by Arvato
The ERCIS Omni-Channel Lab, at the University of Munster, is a partnership between ERCIS and Arvato CRM Solutions. The Lab combines the academic research and teaching activities of ERCIS and Arvato’s practical experience of delivering tech-enabled omni-channel CRM solutions from 110 global locations for many of the world’s best-known brands. Its areas of investigation focus around ‘Processes’, ‘Data’ and ‘Analytics’. The ERCIS network, is an international and inter-disciplinary network of universities and individual researchers in the field of Information Systems. Close collaboration with industry, in terms of an Advisory Board, ensures the practical relevance of ERCIS research and delivers inspiration for innovative research ideas. For more information, including publications, please go to https://omni-channel.ercis.org.